1. Delivery Coverage & Logistics Partners
We deliver to over 19,000+ commercial and industrial pincodes across all states and Union Territories in India. Orders are handled through Tier-1 express air and surface logistics networks, including:
- Express Air Logistics: Blue Dart Express, DTDC Express Air, Delhivery Direct.
- Heavy Surface Freight: V-Trans, TCI Freight, Safexpress, Rivigo for machinery, heavy tool carts, and bulk shipments exceeding 20 kg.
2. Processing & Dispatch Timelines
- Standard In-Stock Items: Dispatched within 24–48 business hours after payment confirmation.
- Specialty / Custom Order Items: Dispatched as per the lead time indicated on the product page (typically 3–7 working days for specialized tooling geometries or custom coatings).
- Orders placed on Sundays or national gazetted holidays are processed on the following business working day.
3. Estimated Delivery Times
| Destination Region | Estimated Transit Time |
|---|---|
| South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Kerala) | 1 – 3 Business Days |
| West & Central India (Maharashtra, Gujarat, Madhya Pradesh) | 2 – 4 Business Days |
| North India (Delhi NCR, Haryana, Punjab, Uttar Pradesh, Rajasthan) | 3 – 5 Business Days |
| East & North East India, Remote Industrial Hubs | 4 – 7 Business Days |
4. Split Shipments
Because GradeMart functions as an integrated marketplace aggregating inventory from specialized manufacturing hubs and regional warehouse centers, items in a multi-product order may ship separately. You will receive dedicated tracking numbers (AWB) for each package at no additional shipping cost.
5. Shipping Charges
- Standard express shipping rates are dynamically calculated at checkout based on package weight, volume, and destination pincode.
- Orders exceeding eligible value thresholds qualify for Free Standard Delivery as indicated during checkout.
- All quoted shipping fees are inclusive of GST and transit packaging.
6. Order Tracking (AWB)
Once your order is picked up by our courier partner, an automated confirmation is sent via email and SMS with the Air Waybill (AWB) number and direct tracking URL. You can also monitor real-time shipment milestones on our Order Tracking Page.
7. Damaged Shipments & Delivery Exceptions
- Outer Box Damage: If the outer security carton is tampered with or visibly crushed upon arrival, please take photos and refuse delivery, or write "Damaged Outer Box" on the delivery receipt before accepting.
- Non-Delivery Reports (NDR): If the courier is unable to reach your plant address or contact the receiver, three delivery attempts will be made before initiating Return to Origin (RTO).
- Transit Insurance: All industrial consignments are backed by GradeMart transit purchase protection against loss or catastrophic transit damage.
8. Questions & Dispatch Support
For urgent machine downtime orders, expedited morning delivery, or heavy freight inquiries, please contact our dispatch desk:
Email: support@grademart.com
Helpline: +91 9944712121 (Mon–Sat 9am–6pm IST)