GradeMart Help Centre

Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.

Customer Help

Everything about buying on GradeMart — accounts, orders, payments, shipping, returns, GST and B2B buying.

Everything about selling on GradeMart — registration, KYC, listings, inventory, orders and settlements.

Guides for everyone shopping on GradeMart — from account setup to B2B quotes.

Create an account, sign in with OTP or Google, and manage your profile.

Checkout with Razorpay, order statuses, invoices and payment confirmations.

Delivery timelines, tracking, split shipments and address changes.

When you can return, how to request a return, and refund timelines.

Tax invoices, GSTIN on account, credit notes and place of supply.

Request quotes, bulk enquiry and supplier credit terms for business buyers.

Guides for businesses selling on GradeMart — from registration to payouts.

Add products, variants, images and bulk import via CSV or XML.

Manage stock, warehouse bins, adjustments and reservations.

Set prices, respond to RFQs and quote custom B2B pricing.

Process orders, create shipments and manage deliveries.

Commissions, settlement cycles, payouts and tax documents.

Talk to buyers, manage notifications and reach seller support.

Looking for our policies?Read the Terms & Conditions, Privacy Policy, Returns & Refunds and Purchase Protection.