1. Return eligibility

• Only products marked as returnable on the product page can be returned. Some products — such as custom-made, cut-to-size or hygiene-sensitive items — are not returnable.
• The return window is stated on the product page and begins on the date of delivery. Requests must be made within the window.
• The item must be unused, in its original packaging, with all tags, accessories and documentation, and in the condition you received it.
• Returns can only be requested after the item is delivered.

2. How to request a return or replacement

1. Sign in and open the order containing the item in your account.
2. Select Return or Replacement, the quantity, and the reason.
3. Add any supporting details or photos where requested, and submit.
4. You will receive a return number (GM-RET-...) as confirmation.
5. The seller and GradeMart review the request. Once approved, you will receive pickup or drop-off instructions.

The total quantity returned or replaced cannot exceed the quantity purchased.

3. Inspection

Returned items are inspected for damage, completeness and original packaging before a refund is approved. Returned inventory is quarantined and verified before it is restocked or disposed.

4. Refunds

• Approved refunds are returned to your original method of payment.
• Refunds are typically processed within 5–7 business days after the return is approved and inspected; actual credit depends on your bank or UPI provider.
• For GST-registered buyers, an equivalent credit note may be issued against the returned amount.

5. Cancellations

Orders that are pending payment can be cancelled freely. Paid orders can be cancelled before the seller ships the items; cancellation triggers an automatic refund to the original payment method. Orders that have already shipped must be returned under this policy instead.

6. What is not covered

• Items damaged after delivery through misuse, alteration or mishandling.
• Return requests made after the product's return window has expired.
• Products explicitly marked non-returnable.
• Partial return quantities beyond what was purchased.

7. Non-delivery (NDR / RTO)

If a delivery cannot be completed and the package is returned to the seller (RTO), any payment collected for that shipment is refunded once the seller confirms receipt of the returned package.

8. Questions

Contact our support team at support@grademart.com or +91 9944712121 with your order number and return number for any assistance.