GradeMart Help Centre
Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.
Customer Help
Find answers on buying from GradeMart — accounts, orders, payments, delivery, returns, GST and B2B buying.
End-to-End Guide
A comprehensive walkthrough from browsing to checkout and order tracking.
Account & Sign-in
Create an account, sign in with email OTP or Google, and manage your profile and addresses.
Orders & Payments
Placing an order, paying securely with Razorpay, and understanding order statuses.
Shipping & Delivery
Delivery timelines, tracking your shipment, split deliveries and address changes.
Returns & Refunds
Return eligibility, how to request a return, and when your refund arrives.
GST & Invoices
Tax invoices, adding your GSTIN, credit notes and place of supply.
B2B, RFQ & Bulk
Request quotes, submit bulk enquiries and get custom supplier pricing.
Couldn't find an answer?Contact our support team — we respond on business days.
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