GradeMart delivers across India through verified sellers and courier partners. Because your order can come from multiple sellers, items may arrive in separate shipments at slightly different times.
Delivery timelines
- The delivery estimate for each item is shown on the product page and at checkout.
- Estimates start after payment is confirmed and the seller dispatches the item.
- Delivery times depend on the seller's warehouse location and your pincode.
Tracking your order
- Go to your account page and open the order.
- Each shipment shows its current status and, once shipped, its tracking number (AWB).
- Follow the shipment events — in transit, out for delivery, delivered — or any delivery exception.
- If you have multiple shipments, track each one separately.
Delivery exceptions (NDR & RTO)
If the courier cannot complete a delivery — for example because no one was available or the address was unreachable — the shipment is marked with a Non-Delivery Report (NDR). If delivery remains impossible, the package is returned to origin (RTO) and eventually back to the seller.
- Watch for courier calls during your delivery window and keep your phone reachable.
- Check your order for NDR status and instructions to reschedule.
- If a shipment goes RTO, any payment you made is refunded once the seller confirms receipt of the returned item.
Change address or reschedule
You can change your delivery address only while the shipment has not left the seller. Once it is with the courier, reach out to support or the courier directly with your AWB number.
Received a damaged or incorrect item?
- Refuse delivery if the package is visibly damaged — the courier will return it to the seller.
- If you already accepted it, take photos of the package and item and request a return or replacement from the order page.
- Our support team can also raise an issue with the courier on your behalf.
Shipping charges
Shipping charges are shown clearly at checkout before you pay. Free delivery may be available on eligible items or above a certain order value — the checkout page always reflects the final amount.