When a buyer pays, their order is split into sub-orders per seller. Your seller dashboard shows only the parts you need to fulfil — process them fast to keep buyers happy and earn their repeat business.
The order lifecycle
- A buyer pays for an order containing your products. Stock reservations are consumed automatically.
- Your order appears in the Seller dashboard with a PROCESSING status.
- Pick and pack the items from your warehouse.
- Create a shipment. If a shipping provider is connected, an AWB is generated automatically; otherwise record the courier AWB manually.
- The status moves to SHIPPED, then updates as the courier reports transit events.
Note: Ship promptly. Order statuses and shipping events are visible to the buyer, and delivery timelines are based on when you dispatch.
Shipment states
| State | Your action |
|---|---|
| Processing | Prepare and pack the items for dispatch. |
| Shipped | Create the shipment with a tracking number (AWB) and hand over to the courier. |
| In transit | The courier is carrying the package. |
| Out for delivery | The package is on the last leg. |
| Delivered | Delivery completed — order item is closed. |
| NDR | Delivery attempted but not completed; coordinate with the courier to redeliver. |
| RTO | Delivery failed and the package is returning to you. |
Handling NDR (failed delivery)
- When a delivery attempt fails, the shipment is flagged as NDR.
- Coordinate with the courier to arrange a re-delivery or pickup.
- If redelivery keeps failing, the package goes RTO and is returned to you.
- RTO packages are received back into your inventory — returned stock is quarantined until inspected.
Buyer returns
- Buyers can request returns or replacements on returnable products within the return window.
- Review return requests from the Returns area and approve those that meet the policy.
- Approved returns are picked up, inspected and refunded to the buyer.
- Returned inventory is quarantined by default — inspect it before restocking.
Cancellations & refunds
Cancelled paid orders trigger a refund automatically and restore stock. Refunds for your products are deducted from your settlements, and every refund is traceable back to its order.
Keep your account healthy
- Dispatch within the promised handling time.
- Keep stock accurate so you don't cancel due to stockouts.
- Respond to NDR cases and return requests quickly — delayed handling hurts your seller rating.